In 2016, I joined LSF during a period of substantial growth. At that time, LSF was a collection of disconnected programs under one umbrella. Our growth aimed to enhance client services and increase operational efficiency. However, we needed a compelling strategic vision and purpose to unify the organization.
To address this, I led the redefinition of our vision and values and developed a strategic plan to address our business maturity issues. This strategic vision has become integral to our daily operations, with our mission, vision, values, and strategic pillars now embedded in our organizational culture.
We achieved this through intentional focus on decision-making, organizational design, people, processes, and growth:
Decision Making:
In collaboration with our CEO, we restructured the Executive and Senior Leadership Teams. We established a culture of fact-based, transparent, and accountable decision-making.
Organizational Design:
We reorganized HR, Legal, Communications, Fundraising, Project Management, and Administrative departments to optimize efficiency. I led strategic planning, revamped board policies and LSF by-laws, and implemented comprehensive board onboarding and training programs.
Investing in People:
We launched a transformative employee recognition program and new hire orientation rooted in our core values. Our vision, mission, and values were integrated into our performance management approach. We dedicated a full week to celebrate our mission, vision, and values – our MVV week. Signage and collateral reflected our core values. We initiated a coaching program to support our women leaders, enhancing their development. During crises like Hurricanes, COVID-19, and social justice issues, we ensured LSF remained focused on our people, recognizing their critical role in serving our clients.
Process Improvement:
We successfully navigated COA reaccreditations, introduced quarterly performance management reports, and promoted business intelligence dashboards for better performance management. We implemented a comprehensive risk management program, policy management, and incident reporting systems, significantly improving risk management and reducing insurance costs.
Growth:
We revitalized our fundraising department, doubling revenue from 2019 to 2021, with continued growth. Our donor base grew by 56%, and our prospect list by 60%. We spearheaded advisory service sales, generating $50k in the first year. Our capacity-building initiatives have enabled us to absorb new programs and sustain additional significant growth.
Today, LSF's mission, vision, values, and strategic pillars are a fundamental part of our organizational language and culture, driving our continuous growth and improvement.
To talk more about how we did this, please contact me!
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